Contact & FAQ

Thanks for getting in touch.
Before you send us a message, have a quick look at our FAQ below as it already answers most common questions.
You might find what you need right away.

What is the delivery time?

Orders are shipped within 24 hours (Mon–Sat) and usually arrive within 1–2 days in the Netherlands, and 1–3 days within the EU.

Do I receive Track & Trace with my order?


Yes, every package comes with Track & Trace so you can follow your delivery.

I haven’t received my package, what should I do?

If your order has not arrived within the expected delivery time, please contact us within 48 hours so we can investigate.

Can I return or exchange my order?

Due to hygiene regulations, personal care items may not be returned. This is in accordance with EU law (Directive 2011/83/EU, Article 16(e)).

Unauthorized returns may be refused.

Can I cancel my order?

We offer fast shipping to ensure quick delivery. Once your order has been placed, it is processed immediately. For this reason, we are unable to cancel orders after they have been submitted.

Can I change my shipping address after ordering?

If your order has not yet been processed, we can update your address. Contact us quickly and we’ll do our best to help.

Which countries do you ship to?

We currently ship throughout the entire European Union.

From where do you ship?

All orders are shipped directly from our warehouse in the Netherlands.

On which days do you ship orders?

We ship from Monday to Saturday. Orders are not shipped on Sundays or public holidays.

How can I pay for my order?

You can pay securely with iDEAL, credit card, Bancontact and other trusted payment methods.

Are the herbs safe to use?

Yes, our blends are made with 100% natural, carefully selected herbs. They are safe for use when following the instructions. However, every body is unique, so always consult your doctor or midwife if you are unsure.

How can I contact customer service?

If you can’t find your answer here, you can reach us at info@bloomkitty.com. Our team is available Monday to Friday, 09:00–18:00.

Didn’t find the answer you were looking for?
Send us a message and we’ll get back to you as quickly as possible.

You can contact us in three ways. Fill out the form below, email us at info@bloomkitty.com, or send us a private message on Instagram @bloomkittyofficial

    Please note: we usually reply within 1–2 hours (even during the weekend), so if you haven’t received a response by then, please check your spam folder!